Refund policy

RETURN POLICY

ONLINE ORDER RETURN & EXCHANGE POLICY

If you are not completely satisfied with your purchase, items may be returned within 14 days from the date of purchase to the original form of payment. To start a return, you can contact us at info@acleansweepmn.com with the order number and “return” in the subject line. If the return is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@acleansweepmn.com. At this time, we do not accept exchanges. 

Items sent back to us without first requesting a return will not be accepted and will result in reshipping fee. Shipping cost(s) will not be refunded on any returned item(s) and return shipping cost is the responsibility of the customer when sending items back to us. 

Certain items cannot be returned, like custom products (i.e special orders or personalized items), gift cards/certificates, and refills that have been purchased. Unfortunately, we cannot accept returns on sale items. Please get in touch if you have questions or concerns about your specific item. 

If your return does not meet the below criteria, do NOT attempt to return it, as it will be rejected by our returns department.

See below and note ALL steps on how a return is eligible:

  • Returns must be received in original, unused condition with tags/temper-evident stickers ATTACHED in its original packaging, and a copy of or the original packing slip included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
  • Returns must be post marked within 14 days of the date you purchased your order. No exceptions. Any returns postmarked after 14 days of the date you purchased will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
  • CLEARANCE SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS CLEARANCE OR FINAL SALE ITEMS.  
  • Gift cards/certificates are a final sale and may not be returned.
  • We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. If an item has been opened or any appearance of tampered with, it will not be accepted as a return and you will be responsible for the reshipping fee.
  • ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.

Please MAIL returns to: 

A Clean Sweep, LLC.

Attn: Returns

PO BOX 240698

Saint Paul, MN 55124  

DEFECTIVE OR DAMAGED MERCHANDISE:

Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for refund.  

DEFECTIVE/DAMAGED ITEMS PROCESS:

  • Use your smartphone to take pictures of the defective or damaged area and email the images to info@acleansweepmn.com, including the tag/tamper-evident sticker in the image showing it is still attached.
  • Indicate "Defective" or "Damaged" in the subject line.
  • Include the first and last name on your account with A Clean Sweep, LLC., order #, and product code/name of the item.

 Thank you so much for supporting a woman-owned small business!